Free Next Day or Day of Choice Delivery

• Orders over £100 (to most UK mainland addresses) qualify for FREE delivery.

• Place your order before midday (with in-stock items) for next working day delivery or choose a delivery date that suits you.

• Orders under £100 are subject to a £6.95 delivery charge.

• Deliveries are made Monday to Friday.

• Weekend delivery (Saturday or Sunday) is available at an extra cost – contact us to arrange.

Click & Collect

• Want your item faster? Use our Free Click & Collect service.

• Available on in-stock items from our warehouses.

• When placing your order, simply add a note stating your preferred collection date.

• If you’re unsure about collection options, just get in touch, we’re here to help.

Delivery - What to Expect

• Standard deliveries arrive via a 10-tonne lorry (similar in size to a bin wagon or fire engine), equipped with a tail lift and pallet truck.

• Access must be suitable: solid, level surfaces (no gravel, steps, steep slopes, or grass).

• The driver will move the pallet to the nearest accessible point, but cannot go over unsuitable terrain or carry goods indoors, though may place them inside a garage if accessible.

• If you have narrow gates, restricted access, or other challenges, please let us know in advance so we can make suitable arrangements.

• Our free service is a one-man delivery. We recommend having someone available to assist, especially for larger items.

• The delivery driver is not able to unpack or install your goods unless this is a service you have selected

Checking Your Delivery

• On delivery of your palletised goods, the driver will wait up to 10 minutes while you inspect the item(s).

• Please check your goods before the driver leaves. If there is any damage or the driver refuses to wait, note this on the delivery slip (e.g., “Driver did not wait – damage unchecked”).

• For any damage found, mark the delivery note clearly and contact us immediately.

Missed Deliveries

• If you miss your pre-booked delivery, a re-delivery charge may apply.

• For smaller items sent via courier (e.g., stove glass), the courier will leave a note with redelivery instructions if you’re not home.

Additional Delivery Notes

• Accessory items like fitting kits and liner packs may be sent separately via courier on the same day. You’ll receive email confirmation if this is the case.

• Delivery times are generally between 9am–6pm, Monday to Friday.

• Delivery depots may send SMS updates, but these aren’t guaranteed.
  

Please DO NOT book installers, plumbers or other contractors until your goods have been delivered and checked, as delays can sometimes occur beyond our control.

Free Next Day or Day of Choice Delivery

• Orders over £100 (to most UK mainland addresses) qualify for FREE delivery.

• Place your order before midday (with in-stock items) for next working day delivery or choose a delivery date that suits you.

• Orders under £100 are subject to a £6.95 delivery charge.

• Deliveries are made Monday to Friday.

• Weekend delivery (Saturday or Sunday) is available at an extra cost – contact us to arrange.

Click & Collect

• Want your item faster? Use our Free Click & Collect service.

• Available on in-stock items from our warehouses.

• When placing your order, simply add a note stating your preferred collection date.

• If you’re unsure about collection options, just get in touch, we’re here to help.

Delivery - What to Expect

• Standard deliveries arrive via a 10-tonne lorry (similar in size to a bin wagon or fire engine), equipped with a tail lift and pallet truck.

• Access must be suitable: solid, level surfaces (no gravel, steps, steep slopes, or grass).

• The driver will move the pallet to the nearest accessible point, but cannot go over unsuitable terrain or carry goods indoors, though may place them inside a garage if accessible.

• If you have narrow gates, restricted access, or other challenges, please let us know in advance so we can make suitable arrangements.

• Our free service is a one-man delivery. We recommend having someone available to assist, especially for larger items.

• The delivery driver is not able to unpack or install your goods unless this is a service you have selected

Checking Your Delivery

• On delivery of your palletised goods, the driver will wait up to 10 minutes while you inspect the item(s).

• Please check your goods before the driver leaves. If there is any damage or the driver refuses to wait, note this on the delivery slip (e.g., “Driver did not wait – damage unchecked”).

• For any damage found, mark the delivery note clearly and contact us immediately.

Missed Deliveries

• If you miss your pre-booked delivery, a re-delivery charge may apply.

• For smaller items sent via courier (e.g., stove glass), the courier will leave a note with redelivery instructions if you’re not home.

Additional Delivery Notes

• Accessory items like fitting kits and liner packs may be sent separately via courier on the same day. You’ll receive email confirmation if this is the case.

• Delivery times are generally between 9am–6pm, Monday to Friday.

• Delivery depots may send SMS updates, but these aren’t guaranteed.
  

Please DO NOT book installers, plumbers or other contractors until your goods have been delivered and checked, as delays can sometimes occur beyond our control.

Delivery Information

At StovesAreUs, we aim to make your delivery experience as simple and stress-free as possible. Whether you’re choosing home delivery or collecting from our warehouse in person, here’s everything you need to know.

Free Next Day or Day of Choice Delivery

• Orders over £100 (to most UK mainland addresses) qualify for FREE delivery.

• Place your order before midday (with in-stock items) for next working day delivery or choose a delivery date that suits you.

• Orders under £100 are subject to a £6.95 delivery charge.

• Deliveries are made Monday to Friday.

• Weekend delivery (Saturday or Sunday) is available at an extra cost – contact us to arrange.

Click & Collect

• Want your item faster? Use our Free Click & Collect service.

• Available on in-stock items from our warehouses.

• When placing your order, simply add a note stating your preferred collection date.

• If you’re unsure about collection options, just get in touch, we’re here to help.

Delivery - What to Expect

• Standard deliveries arrive via a 10-tonne lorry (similar in size to a bin wagon or fire engine), equipped with a tail lift and pallet truck.

• Access must be suitable: solid, level surfaces (no gravel, steps, steep slopes, or grass).

• The driver will move the pallet to the nearest accessible point, but cannot go over unsuitable terrain or carry goods indoors, though may place them inside a garage if accessible.

• If you have narrow gates, restricted access, or other challenges, please let us know in advance so we can make suitable arrangements.

• Our free service is a one-man delivery. We recommend having someone available to assist, especially for larger items.

• The delivery driver is not able to unpack or install your goods unless this is a service you have selected

Checking Your Delivery

• On delivery of your palletised goods, the driver will wait up to 10 minutes while you inspect the item(s).

• Please check your goods before the driver leaves. If there is any damage or the driver refuses to wait, note this on the delivery slip (e.g., “Driver did not wait – damage unchecked”).

• For any damage found, mark the delivery note clearly and contact us immediately.

Missed Deliveries

• If you miss your pre-booked delivery, a re-delivery charge may apply.

• For smaller items sent via courier (e.g., stove glass), the courier will leave a note with redelivery instructions if you’re not home.

Additional Delivery Notes

• Accessory items like fitting kits and liner packs may be sent separately via courier on the same day. You’ll receive email confirmation if this is the case.

• Delivery times are generally between 9am–6pm, Monday to Friday.

• Delivery depots may send SMS updates, but these aren’t guaranteed.

Please DO NOT book installers, plumbers or other contractors until your goods have been delivered and checked, as delays can sometimes occur beyond our control.